Client Concentration RiskTop five clients account for 22% of revenue, posing a concentration risk.
Leverage RiskInvestor concerns exist around leverage levels and the potential risks associated with GenAI, though the industry has historically managed automation well.
Macroeconomic EnvironmentThe operating environment remains challenging with a weak macro driving customers to hold back on outsourcing, competitors being aggressive on pricing in certain verticals, and near-term margins impacted by some clients in Europe and Americas wanting to move their support to offshore locations.