GenAI ImpactInvestor concern remains on potential negative impact from Gen AI, but management continues to expect 10-15% volume impact.
Leverage And Financial RiskInvestor concerns are understandable as leverage is high and impacts from GenAI are unknown.
Operating EnvironmentThe operating environment remains challenging with a weak macro driving customers to hold back on outsourcing, competitors being aggressive on pricing in certain verticals, and near-term margins impacted by some clients in Europe and Americas wanting to move their support to offshore locations, and from investments required to keep up with Gen AI.