Financial PerformanceThe company lowered its full-year subscription revenue outlook and operating margin while experiencing a credit loss charge.
Growth ChallengesSprinklr has suffered from elevated churn, longer sales cycles, and missed renewals, leading to growth deceleration.
Leadership ChangesThe leadership changes this year, which include a new COO, co-CEO, chief customer officer, and now CEO, are likely to create additional turbulence in the business and are an incremental source of execution risk.