Improvement in Net Dollar Retention Rate
Upland Software's net dollar retention rate improved to 96% at the end of 2024, up from 95% in the prior year, with a target for continued improvement in 2025.
Increase in Adjusted EBITDA Margins
Adjusted EBITDA margins are projected to increase by 400 basis points in 2025, from 20% in 2024 to 24%.
Debt Reduction
Upland Software paid down $33 million in debt in 2025, in addition to $189 million in 2024, reducing gross debt to approximately $261 million.
New Customer Acquisition
The company welcomed 110 new customers in Q4 2024, including 21 major customers, and expanded relationships with 291 existing customers.
Recognition and Awards
Upland Software earned 76 badges in the G2 Winner 2025 Market Reports and was recognized in the IDC MarketScape Worldwide Digital FAX 2024 Vendor Assessment.
AI-Enabled Product Developments
Upland Software has AI-enabled 80% of its core content and knowledge management product portfolio, which is expected to drive future growth.
Strong Free Cash Flow
Q4 free cash flow was $9 million, bringing the full year 2024 free cash flow to $23.4 million.