Customer ChurnULY continues to experience churn with core customers seeing outsize volatility in vehicles on the road.
Financial PerformanceGross margins saw pressure from service mix, and OPEX came in ahead of estimates, driving ULY to push out the timing of non-GAAP operating income breakeven to 1Q25 from 3Q24 previously.
Revenue ChallengesVolatility in vehicles on the road is ultimately limiting the roadside service opportunity, lowering the potential revenue base for ULY.