New Client Wins and Geographic Expansion
TTEC is on track to establish a dozen new meaningful client relationships by year-end, with expansion in financial services, healthcare, and retail sectors. The company has reported a 43% increase in headcount across new geographies from Q2 to Q3 2024.
AI-Enabled Solutions and Innovation
TTEC continues to focus on AI-enabled solutions, reporting success in areas like language translation and customer interaction insights. The company is developing native language translation tools and has closed numerous AI transformation initiatives.
Improved Profitability in Engage Segment
The Engage segment reported a 35% increase in operating income sequentially, reflecting early benefits from profit optimization initiatives.
Strong Pipeline and Recurring Revenue Growth
Digital segment's recurring managed services increased by 12.9% year-over-year. TTEC Digital closed more than 60 new strategic clients in 2024, with over 75% of bookings from existing clients.