LeadershipThe new CEO Scott Russell's experience in the enterprise GTM space and his focus on strengthening NICE’s ecosystem/partnerships and enhancing platform capabilities is encouraging.
Market OpportunityThese solutions target a large total addressable market that the company expects to reach $29.5 billion by 2028, with the core customer experience opportunity sized at $22 billion.
Product InnovationThe company delivers excellent products, particularly in customer experience, that increasingly embed AI functionality and earn top ratings and recognition from customers, as well as third-party sources like Gartner.