Significant Reduction in Losses
Reduced operating loss from approximately $3.1 million to $2.7 million in Q4, with net loss down to $1.2 million from $2.4 million in Q3. Improved earnings per share by $0.22 from Q3 to a loss of $0.08.
Adjusted EBITDA Improvement
Adjusted EBITDA loss for 2024 was $9.1 million, a significant improvement from the $20.2 million loss in 2023, showing effective resource utilization and expense reduction.
Strategic Initiatives for Growth
Investment in new services like Empara member engagement and MarpaiRx, aiming for high growth and profitability in 2025 with a focus on revenue growth, customer experience, and cost savings.
Operational Efficiency Enhancements
Reduced average speed to answer calls to less than 10 seconds and claims processing turnaround to seven business days, leveraging AI for operational improvements.