Customer RetentionThere were technology scaling issues with the CredentialStream product, impacting service quality and delaying implementations, potentially damaging customer relationships.
Financial PerformanceHealthStream reported results that fell below consensus estimates, with a decline in revenue growth and adjusted EBITDA missing both analyst and consensus forecasts.
Legacy ProductsThe presence of legacy products continues to inhibit growth and reduces visibility, with a persistent risk of legacy customers leaving for non-HSTM solutions.