International Revenue Growth
The International business delivered revenue growth of 8.2%, with organic revenue contributing 4.7%. Pest Control organic growth in International markets was strong at 5.3%.
Customer and Colleague Retention
Customer retention improved by 60 basis points to over 81% in each month of Q4 2024, and colleague retention increased by 4.2% in North America, with Terminix colleague retention up by 13.9% since integration began.
Record High Customer Satisfaction
In 2024, an increase in Net Promoter Score and improved customer satisfaction levels were achieved, with customer retention rising by 50 basis points.
Successful Integration Efforts
The integration process is progressing well, with over 250 branches now operating on unified systems, and 15% of the Terminix branch network fully integrated.