External DisruptionsBTMD faced business disruptions from software enhancements & Hurricane Helene, which should also affect 4Q24, but the magnitude of the guide down was relatively modest.
Growth ChallengesNew clinic growth suffered during the quarter as the sales force was dedicated to top-tier clinics to smooth the transition to the new software.
Operational ChallengesOngoing software transition issues will linger, and it will likely take 2+ quarters for trends to start to show improvement.