Strong Start with Consistent Financial Results
First quarter earnings per share diluted at $1, driven by excellent operating execution and loan and deposit growth. Share buybacks and a 20% dividend increase supported by strong capital generation and balance sheet.
Digital Channel Expansion
96% of retail customer transactions, 97% of retail deposits, and 68% of retail loan payments processed through digital and self-service channels. Year-over-year growth: 12% in digital enrollment, 21% in digital loan payments, 40% in virtual teller utilization, and nearly 5% customer growth.
Technological Innovations
Launched an omni-channel online mobile app, smart banking insights, and Apple Pay for debit and credit cards, all firsts in the Puerto Rican market.
Stable Credit Quality
Credit quality remained stable, with net charge-off rate unchanged year-over-year at 1.05%, and delinquency rates decreased.