Improved Operational Efficiency
Key process indicators such as average claim processing time and average call answer time decreased by 75% and 80%, respectively, allowing Marpai to eliminate its third-party customer service team.
Strategic Client Acquisitions
Secured clients including a 4,000-life employee restaurant group and a 6,000 employee life multi-location hospital group, contributing to a robust sales pipeline for 2025.
Cost Reduction Achievements
Operating expenses reduced by 15% from Q2, saving approximately $1.8 million, and operating loss reduced from $4.7 million to $3.1 million.
Investment and Shareholder Confidence
CEO Damien Lamendola made another direct investment, and the company gained a new institutional investor, IFCM MicroCap Fund, managed by Ian Cassel.