Debt Restructuring and Financial Flexibility
Significant modifications to debt terms: elimination of PIK and cash interest for 6 quarters, reducing interest expense by $66 million, and lowering the minimum liquidity covenant from $50 million to $30 million.
Improved Customer Experience and Loyalty
Increase in subscription Net Promoter Scores to the highest levels since pre-COVID, a 40% reduction in inventory as a reason for churn, and a 50% year-over-year increase in purchase rate.
Enhanced Inventory Strategy
Improved inventory depth by 1.7x in the second half of 2023, leading to a 1,400 basis point increase in in-stock rates compared to Q2, and a 30% increase in hearts on new inventory.
Brand Relationships and Product Offerings
Launch of luxury evening wear category and strong brand partnerships with 50% of first-half 2024 inventory acquired via pay-for-performance.