Improved Gross Margin and Adjusted EBITDA
Gross margin improved by 80 basis points year-over-year and 270 basis points sequentially. Adjusted EBITDA increased by $3.6 million sequentially.
Cost Reduction Initiatives
General and administrative expenses declined by 12.3%, contributing to $5 million in annualized savings as previously communicated.
Customer Experience Enhancements
Customer call center improvements led to a customer rating increase on Trustpilot from 1.5 stars to 4.5 stars.
Strengthened Technology and Rebranding
Tech stack improvements, website relaunch with modern UX/UI, and rebranding with a new tagline 'Care You Trust'.