Improvement in E-commerce Trends
E-commerce revenue trends showed slight improvement. Orders declined by 6.5% in Q1, an improvement from an 11.5% decrease in Q4 of fiscal '24 and a 16.1% decrease from the prior year period.
Successful Integration and Partnerships
Successful integration of Scharffen Berger into Harry & David. New partnerships include exclusive Harry & David pop-up shops in Macy's and collaboration with LoveShackFancy that drove higher-income female customers.
AI Implementation and Customer Care
Implemented AI in customer care to improve customer experience and reduce labor costs, consolidating multiple systems into one.
Strong Book of Business for Food Wholesale
An increase of approximately $20 million in wholesale revenues is expected over the prior year, particularly benefiting the second quarter.
Positive Consumer Floral and Gifts Segment Trends
The Consumer Floral and Gifts segment showed improvement with revenue declining only 4.9%, compared with larger declines in previous quarters.