Volume Growth
CSX achieved 2% volume growth for the year, outpacing the industrial economy, with intermodal volume gaining 4% in the fourth quarter.
Merchandise Revenue Growth
CSX's leading merchandise business delivered a 3% revenue growth despite challenges, including lower fuel surcharge and soft metals markets.
Net Promoter Score Improvement
CSX's Net Promoter Score reached an all-time high in the fourth quarter, indicating improved customer satisfaction.
Howard Street Tunnel Project Acceleration
The Howard Street Tunnel project was accelerated from a 3-year to a 6-8 month timeline, expected to enhance operational efficiency.
Safety Improvements
CSX achieved the lowest total workdays lost in company history, reflecting positive safety culture changes.