Record Lending and Investment in Technology
The bank lent $21 billion to businesses, helped over 70,000 households buy a home, and invested $450 million in combating financial crimes, reducing scam losses by over 70% in two years.
Strong Financial Position and Shareholder Returns
Cash NPAT grew by 2%, supported by volume growth and a lower loan impairment expense. A first half dividend of $2.25 was declared, up $0.10 from the prior period, with a 3% increase in operating income.
Significant Digital and Technological Advancements
The bank increased its technology investment to record levels, including the launch of Australia's first GenAI-powered messaging service, contributing to a high Net Promoter Score.
Improved Customer Support and Financial Stability
65,000 tailored payment arrangements for customers in need and a 15% reduction in hardship assistance, reflecting improved customer support.