Strong AI Adoption and Innovation
Zoom's AI Companion monthly active users grew by 68% quarter-over-quarter, and the company launched AI Companion 2.0 with advanced capabilities. Zoom is focusing on building agentic AI to enhance productivity and customer engagement.
Growth in Enterprise and Contact Center
Enterprise revenue grew by 6% year-over-year, making up 60% of total revenue. The number of Contact Center customers with over $100,000 in ARR grew over 100% year-over-year, showcasing strong adoption of higher-tier packages.
Financial Outperformance
Zoom beat its top-line and profitability guidance with Q4 revenue growing by 3% year-over-year to $1.184 billion, and non-GAAP income from operations growing by 5% year-over-year to $468 million.
Significant Wins and Partnerships
Zoom secured major deals with Amazon and Delta Airlines, reinforcing its strategic partnerships. The Mitel partnership opens access to 70 million global end users.