AI-Powered ACE Platform Success
The AI-powered ACE platform launched in January 2024 accounted for over 20% of growth ARR bookings. The number of customers using and paying for ACE grew each quarter of 2024, crossing double-digits as a percentage of the customer base.
Improvement in Retention Rates
Gross retention for 2024 was at its highest level in the last three years, and net retention for the Enterprise business improved to 91%, showing a mid-single-digit improvement over 2023.
Positive Financial Metrics
Non-GAAP gross margin improved from 75% in 2023 to 77% in 2024. Adjusted EBITDA margin improved by almost 200 basis points, and free cash flow for 2024 was positive $2.6 million compared to negative $14.4 million in 2023.
Strong Performance in Regulated Industries
Continued strength in regulated verticals like life sciences and financial services was noted, with significant customer wins and expansions in these areas.
Customer Base and Multi-Product Adoption
The percentage of customers with two or more products reached an all-time high at close to 40%. The ARR from multi-year deals increased to 51%.