Executive ChangesServiceNow announced the departure of two significant executives, which was tied to an internal investigation related to the hiring of a former government employee (CIO of U.S. Army) that violated internal policy.
Financial PerformanceA large partner called out fewer early renewals in Q2/Q3, and the percentage of customers who have already adopted Pro Plus remains modest.
Revenue GrowthSeveral partners expressed concern about 2H24, especially since GenAI monetization is not happening en masse and is not likely to materialize this year, as management has suggested it would.