App StrategyAirbnb's app strategy has driven growth, with app bookings now accounting for 58% of total nights booked, up from 53% last year.
Customer Experience ImprovementAirbnb has improved host and quality standards by removing over 300,000 listings, decreasing customer service issues, and improving guest net promoter scores.
Global ExpansionABNB's global strategy shows significant expansion, with the average growth rate of gross nights booked in expansion markets more than twice the rate of core markets.