Customer ChurnResearch Solutions saw significantly higher uncontrollable churn (acquisitions, bankruptcy, etc.) accounting for the majority of the churn, however, the churn due to competitors was down significantly.
Macro IssuesHeadwinds include churn and macro issues impacting some of their customers, mainly due to financial difficulties customers are facing.
Sales CycleHeadwinds include a longer sales cycle in the B2B segment (days to sale is over 120, compared to 90 prior) and some seasonality in academic markets which is expected to impact F1Q25 (Sep).