The Covid-19 pandemic and the related response measures introduced by various national and localgovernmental authorities aimed at preventing the further spread of the disease (such as bans on public eventswith over a certain number of attendees, closures of places where larger groups of people gather such as schools,sports facilities, bars and restaurants, lockdowns, border controls and travel and other restrictions) havedisrupted the normal flow of business operations in those countries and regions where we and our customersand counterparties operate (such as, among others, Benelux, Germany, France, Italy, Spain, the U.K. and theU.S.). This disruption has adversely affected, and will likely continue to adversely affect, global economic growth,supply chains, manufacturing, tourism, consumer spending, asset prices and unemployment levels, and hasresulted in volatility and uncertainty across the global economy and financial markets. Please also refer to theinterdependent risk factor ‘–ING’s revenues and earnings are affected by the volatility and strength of theeconomic, business, liquidity, funding and capital markets environments of the various geographic regions inwhich it conducts business, and an adverse change in any one region could have an impact on its business, resultsand financial condition’ for a further description of how ING’s business, results and financial condition may bematerially adversely impacted by developments in regional or global economic conditions. In addition to the measures aimed at preventing the further spread of Covid-19, governments and central banksaround the world have also introduced measures aimed at mitigating the economic consequences of thepandemic and related response measures, such as guarantee schemes, compensation schemes and cuttinginterest rates. For example, the Dutch government has implemented economic measures aimed at protectingjobs, households’ wages and companies, e.g., by way of tax payment holidays, guarantee schemes and a compensation scheme for heavily affected sectors in the economy. These announced measures and anyadditional measures, including any payment holidays with respect to mortgages or other loans, have had andmay continue to have a significant impact on our customers and other counterparties.Governments, regulators and central banks (including the ECB), have also announced that they are taking orconsidering measures seeking to safeguard the stability of the financial sector, to prevent lending to the businesssector from being jeopardised and to ensure the payment system continues to function properly. The ECB allowsbanks to operate below the level of capital required by the Pillar 2 Guidance, capital conservation buffer and theliquidity coverage ratio. The ECB has communicated its commitment to extend this permission until at least theend of 2022. In March 2020, several countries also released or reduced countercyclical buffers (CCyB), with someof these countries subsequently announcing increases in CCyB in the second half of 2022. The ECB’srecommendation to the banks that it supervises to limit shareholder remuneration through dividends or sharebuy-backs expired on 30 September 2021. However, it is not certain whether these or future Covid-19 reliefmeasures will be extended or maintained for a sufficient period of time, or whether such measures will besuccessful in mitigating the economic consequences of the pandemic and related response measures. If thepandemic is prolonged or the actions are unsuccessful, additional actions by governments and central banks mayfollow and the adverse impact on the global economy will deepen, and our business, results and financialcondition may be materially adversely affected. In 2020, the Covid-19 pandemic affected all of our businesses, including lower or negative interest rates, lower oilprices and credit deterioration of loans to ING’s customers. These effects have also resulted in an increase in theallowance for credit losses and impairments on non-financial assets, and reduced net interest income due tolower interest rates. While these effects were partly offset by resilient fee and commission income in 2020, thislevel of activity may not persist in future periods. While vaccination rates continued to increase and Covid-19 related restrictions were lifted in some jurisdictionsin the third quarter of 2021, the end of the 2021 was again marked by an increasing number of Covid-19infections. This may result in changes in government responses and further downside risk towards macro-economic developments, with possibly a deeper risk aversion and a delayed recovery. These developments mayresult in further negative impact on our business, results and financial condition. In 2021, ING also took certain measures to support customers impacted by the Covid-19 pandemic, includingpayment holidays, offering credit facilities to business clients under government guarantee schemes andproviding liquidity under credit facilities to large corporate clients. As of 31 December 2021, in line with theEuropean Banking Association (EBA) moratoria guidelines, approximately 137,000 customers had been grantedpayment holidays (down from 148,000 as of 30 September 2021 due to reimbursements and prepayments). Thetotal exposure of loans for these customers for which a payment holiday has been granted amounts to €15.3billion, of which 57% were for customers located in the Netherlands and Belgium. As of 31 December 2021, theoutstanding amount of granted payment holidays not expired was €38 million. ING recorded a net addition of€346 million to loan loss provisions in the fourth quarter of 2021, mainly as a result of adjustments to existingStage 3 files reflecting uncertainty in recovery scenarios and valuations in certain asset classes and also reflectinga potential impact of higher inflation and interest rates on customers’ ability to pay and the potential impact ofmarket uncertainty on the recovery value of certain asset classes. In 2021, ING recorded €516 million of netadditions to loan loss provisions, compared to €2,675 million in 2020. At the end of the fourth quarter of 2021,increasing numbers of Covid-19 infections were observed and uncertainty concerning the ongoing pandemicremained. Should these global economic conditions be prolonged or worsen, or should the pandemic lead toadditional market disruptions, we may experience more client defaults and further additions to loan lossprovisions. In these circumstances, we may also experience reduced client activity and demand for its productsand services, increased utilization of lending commitments and higher credit and valuation adjustments onfinancial assets. In addition, persistently low interest rates for a longer period, as well as a potential furtherdecline in interest rates might result in further decreases in net interest income. These factors and otherconsequences of the Covid-19 pandemic may materially adversely affect our business, results and financialcondition.Our capital and liquidity position may also be adversely impacted by the Covid-19 pandemic and related responsemeasures, including as a result of changes in future levels of savings and deposits from customers, changes inasset quality, and the effects of government or regulatory responses to the pandemic, and may require changesto our funding structure, impact our ability to comply with regulatory capital requirements and adversely affectour cost of capital and credit rating. Any of the foregoing developments may have a material adverse impact onour business, results and financial condition.As of December 31, 2021, most of our staff continue to work from home, with employees in certain jurisdictionsbeginning to return to ING’s offices in a controlled manner, taking into account local circumstances and anyapplicable government measures (including with respect to social distancing where applicable). Due to theuncertainties relating to the future development of the Covid-19 pandemic, it is not certain when our employeesmay be generally expected or permitted to return or to remain at ING’s offices. If due to illness, technical limitations or other restrictions in connection with the pandemic, employees are unable to work or are not ableto operate as effectively and efficiently as they did in the office, this may adversely affect our business, resultsand financial condition. In addition, a situation in which most or some of our employees continue working from home may raiseoperational risks, including with respect to information security, data protection, availability of key systems andinfrastructure integrity. There is also a risk that we will not be effective in implementing regulatory or strategicchange programs in the current environment. The Covid-19 pandemic has led to new banking behaviour fromcustomers. There has been an increase in the digital behaviour of our customers leading to reduced traffic inbranches. Over 95% of our customers now interact with us via digital channels only. Criminals are also takingadvantage of the Covid-19 pandemic to carry out financial fraud and exploitation scams, with examples includingadvertising and trafficking in counterfeit medicines, offering fraudulent investment opportunities, fundraising forfake charities and engaging in phishing schemes that prey on virus-related fears. National authorities andinternational bodies (including the Financial Action Task Force) warn citizens and businesses against impostor,investment and product scams. Although we have organized a Covid-19 taskforce to identify and analyse newbehavioural patterns, leading to new cases of unusual transactions being reported to the relevant authorities,new banking behaviours may result in additional Know Your Customer (KYC) risks. If any of these risks were tomaterialize that may adversely affect our business, results and financial condition.The duration of the pandemic and the impact of measures taken in response by governmental authorities,central banks and other third parties, whether direct or indirect, such as by increasing sovereign debt of certaincountries which may result in increased volatility and widening credit spreads, remain uncertain. Therefore, it isdifficult to predict the extent to which our business, results and financial condition, as well as our ability to accesscapital and liquidity on financial terms acceptable for us, may be materially adversely affected.