Revenue and EBITDA Progress
Fourth quarter revenue was $702.8 million, bringing full-year revenue to $2.8 billion. Adjusted EBITDA for Q4 was $40.4 million, totaling $161.1 million for the full year.
Capital Strengthening Initiatives
Secured an incremental $75 million term loan and $30 million in new second lien notes. Appointed Chad Sandler as Chief Transformation Officer and added new directors to the board to drive strategic initiatives.
Operational Cost Efficiencies
Achieved cost savings of $35 million in 2024. Reduced total service expense per trip by approximately 1% sequentially and 4.3% year over year.
Technological Advancements
Enhanced member engagement with self-service tools, reducing the call-to-trip ratio from 42% in Q4 2023 to 34% in Q4 2024.
New Business and Growth Opportunities
Secured approximately $90 million in new business from managed care organizations with a win rate exceeding 90% in the MCO segment over the past two years.