Strong Asset Quality and Credit Management
Stable asset quality trends were maintained with nonaccruals and net charge-offs decreasing meaningfully in Q3. The Allowance for Credit Losses increased by $8 million to $398 million, with a consistent reserve to loan ratio of 1.33%.
Customer Satisfaction and Growth
Highest net promoter and mobile banking satisfaction scores on record were achieved in 2024. The bank also reversed a negative household trend to positive, increasing customer base and deposit balances.
Core Deposit and Loan Growth
Core customer deposits grew over $600 million (2% increase relative to Q2) and C&I loans grew by nearly $300 million. These trends are expected to continue, supported by strategic hiring and new business verticals.
Positive Capital Trends
CET1 ratio increased to 9.72%, a 33 basis point increase from the end of 2023, marking the highest CET1 ratio since Q1 2022.