Zoom debuts AI innovations for Zoom Workplace

Smita Hashim, Chief Product Officer for Zoom (ZM), blogged in part earlier on Wednesday: “…We’re excited to announce even more innovations that will make Zoom Workplace a true AI-first work platform… AI Companion 2.0 will be able to pull in information from interactions across Zoom Workplace and … third-party information sources like Microsoft (MSFT) Outlook, Microsoft Office files, Gmail (GOOG,GOOGL), and Google Calendar to answer specific questions about your work, summarize your unread messages etc…AI Companion 2.0 will even be able to look up information on the web to help answer your questions in and out of meetings…Our custom AI Companion add-on, coming in 2025, will allow you to tailor AI Companion to your organization’s needs… You’ll be able to bring in additional third-party applications like Atlassian (TEAM), Jira & Confluence, Glean, Workday (WDAY), Zendesk (ZEN), ServiceNow (NOW), Box (SQ) , Asana (ASAN), Hubspot (HUBS), and more…AI Companion will be able to help you book a meeting room in Workspace Reservation by recommending options based on your prior reservations and the meeting participants in the office that day… AI Companion will be able to help you create content, generate surveys, and answer employee questions in Workvivo.Our AI-first solutions extend beyond your workday to improve the services you provide to your customers and prospects. We’re excited to announce the following capabilities coming to Zoom Business Services in the coming months… “