Vonage partners with SAP to accelerate digital transformation

Vonage, a part of Ericsson (ERIC), announced a new collaboration with SAP (SAP) focused on exploring generative AI and NextGen use cases using Vonage’s Application Programming Interface platform and SAP Business AI. As part of the collaboration, Vonage will provide SAP with access to Vonage network APIs from Vonage’s Communications Platform as a Service, including Quality-on-Demand, Device Location and Number Verification. The QoD API enables businesses to deliver exceptional real-time experiences, from extended reality to autonomous vehicle support and enhanced broadcast experiences, serving as a cornerstone for elevated user satisfaction. Through the use of Vonage APIs, SAP can use Device Location together with Number Verification APIs to provide an authentication experience for its customers to help mitigate the risk of fraud, while Device Location APIs, together with IoT, can help to enhance asset tracking, track and trace, and fleet management by using network-based location data. Vonage plans to work with SAP on cutting-edge innovation that combines generative AI and immersive services on SAP Business Technology Platform with Vonage’s network APIs, which can help improve experiences with QoD to support sustainability through advanced technologies, enhanced data visualization and augmented reality training. Immersive analytics can be used to leverage data from the network to provide deeper insights, understanding and strengthen data-driven decision-making.