United Airlines now texts live radar maps, uses AI to keep travelers informed

United now texts customers links to local, live radar maps during weather delays, as part of its effort to give travelers as much real-time information as possible about their trip, especially if things don’t go as planned. For the past few years, the airline has used dedicated teams to write and send text messages to customers that give near-instantaneous details about a given flight – everything from gate changes and boarding times to more specifics regarding aircraft swaps, crew rescheduling and weather events – and the teams now use generative artificial intelligence tools to assist in giving more travelers real-time updates during flight delays.