As previously reported, Guggenheim upgraded TTEC Holdings to Neutral from Sell with no price target following CEO Ken Tuchman’s proposal to take TTEC private. The bid should help the company address its ongoing challenges outside of the public eye, particularly given Tuchman’s acknowledgement of “the rapid pace of change” in the contact center industry, says the analyst, who also notes that shares are down 73% year-to-date.
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