The Bear Cave issued a cautious report on Verint, saying that while Verint’s management insists the company will be an AI beneficiary as customers use Verint’s AI-powered bots to improve their call centers, the firm “sees things differently.” The Bear Cave believes AI will hurt Verint as new AI-powered competitors will take share from Verint’s automated bot offerings and as AI agents largely replace human agents in the coming years, reducing the need for both Verint’s bots and workforce management solutions, and that Verint will suffer “significantly” as call centers transition away from humans. The Bear Cave also believes Verint’s bot offerings are ripe for disruption from newer AI-powered competitors.
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