Telus Digital announces strategic collaboration with Zendesk

Telus Digital Experience announced a new strategic collaboration with Zendesk (ZEN). The relationship reflects Telus Digital’s broader strategy of offering its clients a transformational fusion of people and technology, centered on the outcomes and use cases that matter most to enterprise and mid-market clients, such as voice, chat, messaging, and AI-powered support. As part of this collaboration, Zendesk will integrate Telus Digital’s global CXM talent into its support solutions granting immediate access to a global network of 78,000 team members across 31 countries. In turn, Telus Digital will incorporate Zendesk’s customer relationship management and call center as a service technologies in its suite of offerings. Telus Digital’s enterprise-grade GenAI platform, Fuel iX, will be available to Zendesk customers to add seamlessly from the Zendesk marketplace, providing access to a combination of human expertise and AI technology.