ServiceNow partners with databricks to deliver zero copy integration

ServiceNow (NOW) “announced a Zero Copy partnership that supercharges machine learning and AI capabilities. Databricks’ Delta Sharing will enable ServiceNow to offer Zero Copy, high-bandwidth, bi-directional, and secure integration with the Databricks Data Intelligence Platform so customers can turn data and insights into instant, AI-powered action. Bi-directional data exchange with the Zero Copy integration will allow Databricks customers to access data within the ServiceNow platform via ServiceNow’s RaptorDB high-performance database to analyze, enhance, and combine different sets of company data. Additionally, ServiceNow customers will be able to access rich data and insights from Databricks to trigger workflows in ServiceNow. Databricks will also enable ServiceNow customers to build, test, and deploy custom GenAI applications tailored to their unique business needs. The partnership also amplifies ServiceNow’s agentic AI workflow capabilities. Customers will be able to design and deploy AI-driven workflows on the ServiceNow platform that combine Databricks’ AI capabilities with ServiceNow’s workflow automation, creating predictive and self-optimizing business processes. This includes training custom models from Databricks and integrating them into the ServiceNow platform.”