ServiceNow (NOW) has announced the ServiceNow Platform Yokohama release. “We announced ServiceNow AI Agent solutions in January. Today, we’re adding to thousands of preconfigured AI agents across IT, customer relationship management, HR, industries, and data and analytics, as my colleague Jon Sigler shared in his blog post… The Yokohama release makes it easier for organizations to embed AI where work happens and drive business outcomes faster, smarter, and at scale. The availability of AI agents on the ServiceNow Platform, and AI Agent Orchestrator to help ensure AI agents work together, are proof of that. Getting up to speed with AI agents doesn’t have to be challenging. AI Agent Studio- now available-includes enhanced building, onboarding, and monitoring capabilities to optimize the setup process with guided instructions so that anyone can configure a new AI agent using natural language. Once AI agents are working in an organization, it’s important to track their performance. The Yokohama release simplifies that with an analytics dashboard for visualizing AI agent usage, quality, and value. Our agentic AI workflows are seamlessly tied to customers’ key performance indicators to help track return on investment. Additionally, we have several new Now Assist offerings to automate tedious work across the enterprise,” the company said.
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