ServiceNow introduces Workflow Data Fabric

ServiceNow (NOW)” introduced Workflow Data Fabric, forging a new generation of AI-fueled productivity for the enterprise. Workflow Data Fabric is an enhanced integrated data layer that unifies business and technology data across the enterprise, powering all workflows and AI agents with real-time, secure access to data from any source. ServiceNow also announced Zero Copy connectors to optimize the company’s integration capabilities so customers can turn data into instant, AI-powered action. Additionally, ServiceNow announced a strategic partnership with leading systems integrator Cognizant as the first partner to bring Workflow Data Fabric to market for customers. Workflow Data Fabric expands customers’ ability to connect, understand, and act on any structured, unstructured, semi-structured, and streaming data from across the enterprise-both inside and outside of ServiceNow-for maximum scalability and efficiency. Extending the capabilities of Automation Engine and newly introduced database RaptorDB Pro, Workflow Data Fabric can access and update data from any system, allowing ServiceNow to not only read from these data repositories, but also take action. For example, retailers can use Workflow Data Fabric to access data from various systems-including their Customer Data Platform, core ERP, order management systems, POS systems, merchant trade rebates in Excel, and marketing receipts for co-op and trade spend-for a single, integrated view of their business that allows them to take action on customer inquiries, orders, and returns.”