Salesforce (CRM) announced the launch of “Agentforce 2.0,” the newest version of its Agentforce digital labor platform for enterprises. “This release introduces a new library of pre-built skills and workflow integrations for rapid customization, the ability to deploy Agentforce in Slack, and advancements in agentic reasoning and retrieval augmented generation. These advances will enable companies to scale their workforce with customized agents capable of handling complex, multi-step tasks with even more precision and accuracy,” the company stated. “Agentforce 2.0 takes our revolutionary Salesforce digital labor platform to another level, with new reasoning, integration and customization features that supercharge autonomous agents with unprecedented levels of intelligence, precision and accuracy. The demand for Agentforce has been amazing – no other company comes close to offering this complete AI solution for enterprises. We’re seamlessly bringing together AI, data, apps, and automation with humans to reshape how work gets done. Agentforce 2.0 cements our position as the leader in digital labor solutions, allowing any company to build a limitless workforce that can truly transform their business,” added Marc Benioff, Chair and CEO, Salesforce.
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