NICE announced its Integrated Front Door to Government Services. The new FedRAMP Integrated Front Door solution addresses a top government initiative, aiming to improve the citizen experience. It leverages generative AI to deliver a voice and digital entry point that determines constituents’ intent, authenticates and then enables constituents to self-serve, or seamlessly transfer to a live agent within the correct agency including all the relevant data and content captured by the CXone platform. This enables government agencies to deliver a frictionless citizen experience.
Published first on TheFly – the ultimate source for real-time, market-moving breaking financial news. Try Now>>
Read More on NICE:
- Nice’s AI-powered digital evidence solution selected by Augusta, Georgia DA
- Nice’s Q2 bookings growth stable, says DA Davidson
- Nice CEO transition to be relatively seamless, says Wedbush
- Nice price target lowered to $275 from $305 at Northland
- Nice price target raised to $260 from $230 at RBC Capital
Questions or Comments about the article? Write to editor@tipranks.com