net2phone introduces net2phone AI Agent

net2phone introduced net2phone AI Agent, offering businesses of all sizes a highly scalable and customizable virtual agent to provide exceptional customer experiences across sales, support and administrative tasks. “net2phone AI Agent leverages conversational AI to engage customers in helpful dialogues and to take approved actions on their behalf,” said Zali Ritholtz, net2phone’s COO. “From answering routine customer questions on order status and product availability to executing more complex tasks such as managing appointments or processing product returns, the net2phone AI Agent follows the company’s business rules and leverages external APIs to interact with your existing programs, software, and databases – assisting customers in much the same way an employee would but with greater speed, consistency and more cost effectively.”