Maximus awarded OPM contract for Postal Service Health Benefits Program

Maximus announced it has been awarded a $20M contract from the Office of Personnel Management to serve as the Contact Center Services Provider for the agency’s new Postal Service Health Benefits Program. This program will provide health insurance to eligible Postal Service employees, annuitants, and their eligible family members starting in 2025. Maximus will be leading the customer support effort to answer calls and emails for OPM’s new, enhanced customer service platform dedicated to assisting eligible individuals access health insurance benefits. Maximus will leverage offerings from its Total Experience Management solution, including telephony, customer relationship management, and call quality reporting tools to provide best-in-class customer service.