Ibex enters partnership with Parloa

ibex announced a strategic partnership with Parloa, a leading provider of generative AI automation solutions. Per the agreement, ibex will leverage Parloa’s AI Agent Management Platform as part of the ibex Wave iX solutions suite for clients in North America . “ibex is excited to partner with Parloa to leverage cutting-edge GenAI to transform the world of customer experience,” said ibex CEO Bob Dechant. “This strategic partnership unites Parloa’s industry-leading genAI automation for CX with ibex’s ground-breaking Wave iX solutions suite, unmatched BPO expertise, and deep customer insights to deliver the most advanced AI and agent-assisted CX solutions, ever.”