Five9 to acquire Aceyus, terms not disclosed

Five9 nnounced it has entered into a definitive agreement to acquire Aceyus, a market leader in advanced data integration and analytics. Using a robust catalog of pre-built integrations, Aceyus software ingests data from CRM, WEM systems, multiple ACDs, communication platforms, digital channels, intelligent virtual agents and other key sources of customer data. Aceyus’s ability to normalize the entire CX data set and deliver real time-insights allows businesses to transition from legacy systems to Five9 while maintaining consistent reports, data visualization and dashboards. This enables customers to run their business smoothly and take advantage of the Five9 platform during migration and beyond. The continuity of data and insight provided by Aceyus across complex environments allows for smoother large scale cloud migrations with faster time to value. The transaction is scheduled to close by the end of the third quarter of 2023.