Needham raised the firm’s price target on Five9 (FIVN) to $52 from $48 and keeps a Buy rating on the shares after its remo and review of the company’s recently announced AI Agent expansion within its AI Genius suite. Five9 has been infusing AI into its platform since 2018, and its new AI Agents are the next generation of its IVA infused with Gen AI technologies which enable customers to evolve from scripted and deterministic responses to more natural support sessions with powerful AI reasoning to drive higher response resolution, the analyst tells investors in a research note. Five9 can win in the AI Contact Center race over siloed point solutions that don’t own the call session, lack flexibility or have real-time access to the data required to power these Agentic interactions, the firm added.
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