Scotiabank lowered the firm’s price target on Concentrix (CNXC) to $65 from $85 and keeps an Outperform rating on the shares. The CX industry is undergoing a significant transformation as AI and Generative AI gains prominence in enterprises’ customer engagement strategies, the analyst tells investors. While CX companies will benefit from this increased adoption in the long-term, the sector will stay pressured in the near-term, the firm adds.
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