Bandwidth and Miratech partnering in contact center transformations

Bandwidth and Miratech, a global IT services and consulting company, announced a strategic collaboration to accelerate digital customer experience transformation for global enterprises. The collaboration between Bandwidth and Miratech will enable Global 2000 enterprises to integrate their back-end environment with customer-facing teams, which is critical to driving greater brand loyalty and engagement, a best-in-class user experience, and faster time-to-revenue for feature-rich cloud capabilities. Miratech is a CX implementation and engineering provider for cloud contact centers worldwide. Bandwidth’s Maestro platform bridges key capabilities across cloud contact centers, unified communications and artificial intelligence. Together, Miratech and Bandwidth can deliver cloud contact center environments that integrate Global 2000 enterprises’ full communications stacks with SaaS solutions, such as workforce management, customer relationship management and enterprise resource planning tools.