Avaya, RingCentral expand strategic partnership with AI- driven collaborations

RingCentral, a provider of AI-driven cloud business communications, contact center, video and hybrid event solutions, and Avaya, ‘a global leader in customer experience and communications solutions,” announced an expansion of offerings for Avaya customers, including a new hybrid solution of RingCentral’s AI-powered cloud business communications solution with Avaya Aura telephony, providing enhanced collaboration capabilities. This new hybrid offering allows users within the same organization to seamlessly collaborate with each other, whether individuals are using Avaya Aura or Avaya Cloud Office telephony solutions. Customers gain additional value from their existing investments in Avaya’s solutions by combining them with RingCentral’s video calling and messaging features, including RingSense(TM) AI — RingCentral’s core AI platform. This hybrid solution, which is exclusively available through this partnership, also provides Avaya’s enterprise customers with the choice to utilize their existing Avaya Aura Platform or cloud-based Avaya Cloud Office by RingCentral ACO for call control functionality, enabling a seamless user experience across messaging, video and phone.