Liveperson ( (LPSN) ) has released its Q4 earnings. Here is a breakdown of the information Liveperson presented to its investors.
LivePerson, Inc. is a prominent company in the digital customer conversation space, providing enterprise conversational AI solutions to enhance digital transformation for businesses across various sectors.
In its latest earnings report for the fourth quarter of 2024, LivePerson reported a total revenue of $73.2 million, which surpassed the high-end of its guidance range, despite a 23.3% decline compared to the previous year due to customer cancellations and downsells.
Key financial highlights include an increase in adjusted EBITDA to $8.1 million from $3.7 million in the previous year, and a net loss of $112.1 million, which widened from the previous year’s loss of $40.5 million. The company successfully signed 39 deals, including 30 renewals and expansions, and 9 new customer acquisitions, reflecting growth in its customer base.
Looking ahead, LivePerson’s management remains optimistic about the company’s future, expecting continued improvement in business performance in 2025, driven by increased demand for AI solutions and strategic partnerships in regulated industries.