Freshworks, Inc. Class A ( (FRSH) ) has released its Q3 earnings. Here is a breakdown of the information Freshworks, Inc. Class A presented to its investors.
Freshworks Inc. is a provider of people-first AI service software, serving over 68,000 companies to enhance customer and employee experiences. Known for its user-friendly solutions, Freshworks operates in the software industry, delivering tools that increase efficacy and loyalty among its clients.
In the third quarter of 2024, Freshworks reported a significant 22% year-over-year increase in revenue, reaching $186.6 million. The company also noted improved margins in net cash provided by operating activities and free cash flow, reflecting a successful quarter driven by strong demand from mid-market and enterprise clients for its AI-powered service platform.
Key financial metrics showcase that while the GAAP loss from operations remained relatively stable at $38.9 million, non-GAAP income from operations rose to $24.0 million from $17.4 million the previous year. Freshworks’ net cash from operating activities increased to $42.3 million from $23.9 million in the previous year’s third quarter, indicating a robust cash flow position. Additionally, Freshworks announced a $400 million stock repurchase program, highlighting confidence in its future growth potential.
The company’s strategic developments included the introduction of the Freddy AI Agent for enhanced customer and employee experiences and the appointment of Murali Swaminathan as Chief Technology Officer, both of which are expected to drive further innovation and efficiency. Freshworks also welcomed new customers, including notable names like Republic Airways and the University of Oxford, expanding its community significantly.
Looking forward, Freshworks has raised its revenue and income guidance for the full year of 2024, anticipating continued growth driven by its strategic initiatives and expanding customer base. The company remains committed to enhancing its product offerings and scaling its operations to deliver exceptional service experiences.
